State Farm® Insurance Agent Jason Bustos

"I have never experienced such an atrocious level of customer service. Over my one year with Jason, I had to call in more than 20 times due to incorrect monthly premiums. Most of those calls were left unreturned. His assistant Jeff is extremely incompetent. Never turned in a selection rejection form at the beginning of my policy, which resulted in me paying a collective total of several hundred dollars more than I should have. Jason told me he would “fight to get your money back, even if if has to come out of my OWN pocket.” What a joke. The last straw was when I called in for a very simple quote on a new homeowners policy. I spoke to Jeff again. To make things even easier I sent him a comparable AllState quote so that he could match coverages. “Give me until tomorrow morning, I have a note here to give you a call first thing,” Jeff said. That was over two weeks ago. Still no call. I took it upon myself to go online and switch agencies (yes State Farm gives that option) to Heidi Washburn in Windsor, whose reviews are ALL 5 stars! Do yourself a favor and choose ANY other State Farm agent other than jAsOn BuStOs."

"I recently switched my wife’s car insurance from Travelers to State Farm. Jason was able to get me a bundle discount on all of my other policies as well. He is always responsive and acts with my best interests in mind. The office staff is very helpful, friendly and knowledgeable. I would recommend Jason to anyone looking for insurance needs."

"Jason Bustos is our State Farm insurance agent for home and car insurance. We went through a small catastrophe ( water damage to our kitchen), and Jason was reassuring and competent throughout the entire process. We have had outstanding customer service, and would recommend Jason and his agency!"

"WOW! is all I can say - we switched to try and get a little better rate than what we had.. and while we are paying less - EVERY MONTH IS A DIFFERENT AMOUNT! I have to micromanage this account to make sure it is being paid correctly. On top of that when you make an appointment they rarely keep it! We have only been with them for for 5 months and I am so livid! I had already called/emailed to get the amounts straightened out for the last 2 month.. they keep saying its fixed but then the next month rolls around and its a different amount! for a fixed bill this is super shady. I'm hunting for a new company ASAP!"

"Thank you Jason for recommending me to pay a little extra for my insurance to fix the hose in front of the house than spending a huge amount for it to be fixed. Everything has been fixed and sorted out by the great service that they have given me. Thanks you Jason Bustos professional and Nicole for everything you have done. State farm has issued a check back to pay for my damaged hose. Thank you so much for everything!"

"I have left numerous messages over several months for Jason to call about an insurance issue and he never calls me back. I will probably be moving my policy's shortly. I have also had issues with his assistant, they have very poor customer service. They are only interested in selling insurance not servicing the customer."

"My husband and I relocated here from Montana. Our old State Farm agent referred us to another agent in Fort Collins. There was initial contact and then they completely dropped the ball. They were impossible to get a hold of, never answered the phone and didn't respond to email or voicemails. I tried for 2 weeks to get a hold of them and finish the policy transfer. Frustrated, I started asking around for another agent. A new friend recommended Jason's office and put me in touch with Nicky. She answered her phone the first time I called and 3 hours later, all of our policies were transferred. Every email, phone call and question got answered. She is amazing. I also had the opportunity to personally meet Jason and he is very professional, courteous and helpful. I highly recommend this office!"

"Jason and his staff are friendly, professional, and consistently go above and beyond to help me with my insurance needs. It’s reassuring to know they are available to assist me with any questions or concerns I have, whether they be crucial or trivial. I am happy to have an agent who is obviously passionate about his work, and so easy to interact with."

"First off, when I asked for a quote, Craig in Jason's office was at the point of harrassment in the number of times he called/emailed. I did sign up with Statefarm, at the 800 number so that agent got the credit for my account, but they then assigned it back to Jason. I then got a notice of automatic payment for this month, which was the same account I used for the sign-up last month, and then got an email from Nicole at JAson's office stating they still hadn't received payment. WTH???? I'm calling the 800 number back to an office that has a much better rating than this one, and is gee two blocks away from my home, rather than over 100 miles that Jason is."